CLIENT COMMITMENTS

CLIENT COMMITMENTS

Make initial contact with the customer as soon as the inquiry has been received

Be available to attend the property within 24 hours of coordinating the inspection with the customer

Submit the report and/or quotation within 1 week of the site visit

Upon authorisation, contact the customer within 24 hours to advise of the allocated supervisor and an intended commencement date subject to material lead times and customer availability

Provide weekly progress updates to the insurance representative or strata manager

Photo documentation showing all stages of work is archived for every job

Allow for after claim service for any queries raised by the customer/insurance/strata

companies after the completion of the works

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OUR 5 KEY FACTORS

RESPONSIVE

We are available to attend any emergency repairs that require to be made safe. Also being available to attend the property within 24 hours of an inquiry being
received.

COMMUNICATION

We believe that this is a key factor to our success.

We will provide weekly progress updates to the

insurance representative. While our estimators, project
managers and office administrators will guide the customer through every step of the
project and answer any questions they may have.

TRUSTED

We have built a great reputation within the building insurance claims sector which has lead to us being appointed onto the panels of top insurers including CHU and SUU, making us the go-to for any quoted jobs, makesafe repairs and assessment reports.

EXPERIENCED

We have a team of trade qualified estimators, project managers and trades who are committed to delivering a job to the highest standards, overseeing the process from commencement to completion.

EFFICIENT

We always aim to get the job done in the fastest and safest way possible with minimal disruption to the business or homeowner, without compromising our high standard of work.

CLIENT COMMITMENTS